Frequently Asked Questions
Everything you need to know about your gear and orders.
How long will it take for my order to ship?
Orders are typically processed within 2-4 business days. During major drop events or holidays, processing times may extend to 7-10 business days. You will receive a tracking number via email as soon as your gear leaves our facility.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of delivery. Please note that limited edition drop items and clearance products are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship our apparel and accessories worldwide. Shipping rates and delivery times vary by country and are calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
How should I care for my Cleetus McFarland apparel?
To keep your gear looking fresh, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid ironing over screen-printed graphics to prevent damage to the design.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and fast checkout experience.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed. Please contact our support team immediately if you need to adjust your information.